Job Description: IT Support Specialist
Location: Onsite in Newark, CA
Schedule: 5 days a week, 8 AM - 5 PM
Start Date: ASAP
Rate: $24-27/hour
Duration: 4-6 month long contract
Role and Responsibilities:
- Maintain an up-to-date inventory list of all laptops, including purchase dates, warranty status, and current user assignments.
- Validate the status of devices with end users three months before they reach their designated refresh period.
- Coordinate with end users to schedule convenient times for device swaps.
- Back up user data and preferences to ensure a seamless transition to new devices.
- Deploy new laptops with necessary software and security configurations.
- Assist users with the setup and transfer of their data to new devices.
- Address any issues reported by users and prioritize cases based on severity and laptop age.
- Perform emergency swaps in urgent cases to minimize downtime.
Qualifications:
- A minimum of 3 years of experience in IT support or a related field.
- Strong customer service skills and the ability to communicate effectively with technical and non-technical staff.
- Experience with desktop OS, application, and network troubleshooting.
- Exceptional organizational skills and the ability to balance multiple projects simultaneously while meeting deadlines.
- Hands-on experience with HelpDesk systems.
This role is ideal for someone looking to leverage their IT support skills in a dynamic environment while contributing to a team-focused atmosphere. If you’re ready to make an impact, we encourage you to apply!
